But stay there, since I
m going to show you other examples of SLA models that could help you treat it. You will then be able to effectively assess whether or not the current performance meets the requirements of the agreement and determine whether any changes need to be made. In the next section, the contract review should contain four elements: If you interested in creating service level agreements – as well as their proper management and tracking – here you
ll find 3 incredibly easy-to-use templates, courtesy of Process Street content team. But in the grand scheme of things, these are fairly simple tools for creating SLA models. The third and final master`s template is the SLA Metrics Tracking Process Template, which has been designed to perform regular checks of a service level agreement to ensure that all requirements are met by both parties and to assess whether any changes need to be made in the future. Like the second master, this model provides the basis for 7 other models that cater to different application cases. Remember that these sla models are in turn incredibly diverse. There is no single SLA model and they can be available in a wide range of sizes, lengths and appearances – the following examples do not differ. For example, the customer wants all tweets and Facebook messages to receive a response within 2 hours of receiving them.
If you meet this requirement, the customer is satisfied and you can easily prove that you meet the conditions of the agreement. The coverage parameters specific to the service(s) covered by this Agreement are as follows: this Agreement shall remain valid until it is replaced by a revised Agreement mutually approved by the interested parties. 3 of the models are what we call “master” models. The first is the Service Level Agreement Template Process – the checklist that was presented in January in the second article I previously referred to in the article. Your SLA model is one of the most violent of all time and is 102 pages long. When you create an SLA model for the first time, ask the following questions: In most SLAs, you can see an explanation of what the SLA document needs to do – goal, target, and purpose. This information usually appears instantly, in short, concise, stakkato paragraphs. As a service provider, you want to ensure that you receive all support fees at agreed intervals. You also want to check if a customer representative is available when you resolve a service incident or request. If all the information is correct – and the relevant customer is satisfied with what the SLA indicates – the recipient of the services will approve the SLA.
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